Refund policy

NEW YEAR = NEW POLICY

Going into the new year we will no longer be accepting returns.

Exchange/store credit is available within 14 days of purchase

WITH RECEIPT.

Merchandise must be unworn, unwashed, and with original packaging/tags attached.

Furniture, home decor, custom orders and sale items are 

FINAL SALE and not eligible for exchange/store credit.

You can always contact us for any exchange question at info@walnutandwool.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be exchanged, custom products (such as special orders or personalized items), furniture, home decor items, and items purchased at a discounted price (i.e. SALE items), or gift cards.

Exchanges/store credit
We will notify you once we’ve received and inspected your exchange and let you know if the exchange was approved or not. If approved, you’ll either be sent the item you wish to exchange for (different size or color) or receive a digital store credit (gift card).